Co-Presenting Partner
NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI- powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.
Show Partner
Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.
Collaboration Partner
Webex
Cisco is a leading provider of network, security, and collaboration IT including meetings, calling, messaging, and more. Cisco devices enable you to transform your workspaces for inclusive and sustainable hybrid work. Users get rich, AI-powered video collaboration with Webex by Cisco, Microsoft Teams, Google, and Zoom. Cisco Spaces and Smart Buildings solutions simplify deployment and management with built-in sensors and AV integrations, and essential workspace insights for IT and Facilities.
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, our focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Learn more at webex.com
Gold Partner
Konnect Insights
konnectinsights.com
Konnect Insights is a unified customer experience management platform that offers social listening + community engagement + social CRM + social analytics + social publishing + BI tools / dynamic dashboards + surveys + crisis management. Built on the strong principles of AI, Konnect Insights is an ideal platform for the customer care team as well as the marketing team for deeper insights.
With Konnect Insights you can engage with the customers who reach out to brands on social media, messaging channels, online web, emails, app reviews, location reviews.
Bronze Partner
Silah Gulf
Silah Gulf is a leading, multi award-winning Customer Experience solutions provider. Launched in 2009, Silah has operations in Bahrain, Saudi Arabia and Kuwait. With a unique mix of tools, CX expertise and a proven track record of over 15 years in the industry with 55+ successful projects across all sectors.
Strategic Partner
International Customer Experience Institute
The International Customer Experience Institute (ICXI) was founded in the United Kingdom with the goal of setting global standards for Customer Experience Excellence. Today, we are a global organisation, with 3 frameworks:
ICXS2019: International Customer Experience Standard
IDCXS2022: International Digital Customer Experience Standard
IEHWS2023: International Employee Happiness and Wellbeing Standard
Media Partner
The Customer Data Platform Institute
The Customer Data Platform Institute educates marketers and technologists about customer data management. The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers Webinars, workshops, and consulting on related issues.
Customer Data Platforms are defined as “packaged software that maintains a unified, persistent customer database which is accessible to external systems.” They are the only types of packaged software specifically designed to create and share a complete view of each customer. The CDP Institute’s RealCDPTM program certifies systems that meet the Institute’s definition.
Media Partner
EnterpriseAI
EnterpriseAI further sharpens and expands upon the already extensive coverage originating from its predecessor, EnterpriseTech, on machine/deep learning, advanced modeling/simulation, high performance data analytics and the technologies that enable them, including; high performance data centers, cloud computing, high performance storage, AI silicon and AI frameworks – spanning all relevant verticals. With its focus trained on decision-makers, technologists and thought leaders across the technology spectrum, EnterpriseAI delivers reporting, insight and analysis on AI technologies, tools and strategies that enable business deployment and integration in the enterprise. Visit https://www.enterpriseai.news
Media Partner
siliconindia
siliconindia publishes exclusive and authentic content through stories of burgeoning entrepreneurs, outstanding technologists, and accomplished CXOs, along with business analysis, leading technology trends, and opinions. Having procured the wisdom and augmented the insights on various verticals, besides technology, siliconindia over the years has branched into sectors ranging from Enterprise Services to Healthcare, Education, Consultants, Real Estate, Lifestyle, and Startups. Having grown profoundly, siliconindia today reaches out to the top management and senior executives (VPs and CXOs), venture capitalists, and entrepreneurs across India. siliconindia is a proponent of the bilateral business corridor, acting as a quintessential forum for professionals to interact, exchange knowledge, develop business relationships, and share their experiences—a one of kind proposition.
For more information please visit https://www.siliconindia.com/