About Speero
Founded in 2017, Speero is a Riyadh-based auto parts marketplace that allows users to buy new and used automotive spare parts through its website and mobile app. Users can also submit requests for the spare parts they’re looking for and receive quotations within hours. If they like the price, they can order the parts right away, which are then delivered to their doorstep anywhere in Saudi Arabia.
Speero has served 400k+ customers since its launch providing customers with over 700k quotations. Besides selling directly to customers, Speero also sells spare parts to car repair centers (workshops).
Adopting the right retention platform that meets Speero’s needs
With an objective to offer exceptional shopping experiences to its users, Speero decided to adopt WebEngage’s Retention Operating System to:
Engage and retain maximum users
Increase its revenue
Here’s a glimpse of some of the use cases implemented by Speero using WebEngage.
Goals
Convert unknown visitors into known users
Encourage cart abandoners to place an order
Increase the number of orders placed
Challenges
Building various segments and figuring out the right communication
Nudging cart abandoners at the right time to complete the checkout process
Monitoring user actions at scale
Solutions
Targeted user engagement through Dynamic Segmentation
The Customer Success Manager (CSM) at WebEngage collaborated with the Marketing team at Speero to solve the challenge of building various user segments. However, it didn’t take long for both the teams to narrow down on the Dynamic Segmentation capability available on the WebEngage dashboard.
After creating the segments, Speero engages them across channels using the WebEngage Journey Designer.
Timely, contextual communication using Funnel Analysis
Speero wanted to understand its user behavior first and then encourage the cart abandoners to place an order. To do this, the team decided to leverage Funnels on the WebEngage dashboard. The Funnel Analytics capability enables them with insights like average time to convert and the optimal time to send the communication.
Using these insights, Speero sends timely & contextual communication to cart abandoners on their preferred channels.
Event-based, personalized user engagement journeys
The team at Speero keeps track of its users’ actions by using System and Custom events on the WebEngage dashboard. These events help them understand the right context and send personalized communication to their users.
Results
The team at Speero has been able to automate its user engagement initiatives, increase business revenue and retain its users. They continue to deliver exceptional shopping experiences and grow exponentially in a highly fragmented auto spare parts market.
WebEngage is an excellent retention marketing platform. We’ve been able to increase our overall revenue by 25% and continue to grow it even further. We’ve also witnessed an uptick in our key user engagement and retention metrics. The Customer Success and Support teams at WebEngage have been proactive in solving our challenges and supporting us in our growth journey.
Asif Khan
Marketing Manager, Speero
Note: Content credit WebEngage.
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