AI has paved the way for brands to revolutionize their customer experience. From resolving queries to processing transactions, AI chatbots are becoming a brand’s best friend. However, some brands are skeptical about investing in AI technology. In this article, we will list AI statistics that marketers should consider to build an AI-powered revenue-driven strategy.
What are AI Chatbots?
AI chatbots can be defined as a chatbot system that uses conversational artificial intelligence to simulate a human-like conversation with users. These digital assistants can streamline interactions between the user and the bot and ultimately enhance customer experience. AI bots can understand consumer behavior, written queries, and more. It uses a machine learning engine that trains itself to deliver an optimal response to customer queries.
AI Chatbot Statistics for 2022
The AI market size is predicted to reach $180 billion by 2025
China will be the world leader in AI technology with 26.1% of the global market share by 2030
AI will lead to an estimated $15.7 trillion or a 26% increase in global GDP by 2030
The top three significant challenges companies face when considering the implementation of AI are staff skills (56%), the fear of the unknown (42%), and finding a starting point.
Companies have an average of 35 AI projects in place.
80% of retail executives expect their retail companies to adopt AI powered intelligent automation by 2027
39% of large organizations invested in AI technology in 2022
Marketing and sales departments prioritize AI technology and machine learning for their success more than any other department (40%)
Netflix’s recommendation engine (powered by AI) is worth $1 billion a year
54% of executives say that implementing AI in their workplace has increased productivity
Nearly 40% of the US population used voice search in 2019
Digital assistant usage worldwide is expected to double to 8.4 billion by 2024
63% of CEOs predict that AI will positively impact job openings as the internet did when it first became available
40% of businesses say that customer experience is the top reason for using artificial intelligence.
71% of marketers find AI could be useful for personalization
80% of marketers in 2020 already had chatbots as an essential part of their customer experience strategy
Investments in AI startups grew 6 times since 2000
41% of consumers believe artificial intelligence will improve their lives in some way
97% of mobile users are already using AI-powered voice assistants
67% of people expect to use messaging apps to talk to a business
One-third of consumers are more likely to interact with AI when it involves commerce
AI statistics show that Amazon Alexa performs better at providing general information (93%) than any other category.
The smart speaker market was worth $11.9 billion in 2019
There will be 8 billion voice assistants in use by 2023
72% of companies using AI believe it will make their jobs easier.
Global spending on artificial intelligence services and cognitive systems reached $57.6 billion in 2021
83% of companies share that using AI in their business strategies is a top priority.
52% of telecommunication companies utilize chatbots to increase their overall productivity.
Google assistant outranks its voice assistant competitors such as Siri, Cortana, Alexa with its accuracy record of up to 98% in navigation.
Artificial intelligence technology will add $1 billion to the banking industry by 2035
Conclusion
The statistics reveal that AI promises a profitable future for brands. AI-driven operations are no longer a trend but a necessity in the post-pandemic era. Hence, if you are a brand trying to ace at customer experience, it is crucial to expand your knowledge of AI and its influence.
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