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13-14 May
JW Marriott Hotel Dubai Marina

Nominations are OPEN.

Colocated Event

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Operational Excellence Awards 2025

Operational Excellence

Awards 2025

Enquire To Find Out More

Sponsors & Partners

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Shine The Spotlight On Your Operational Excellence Team

The Operational Excellence Awards program provides you indepth analysis, measure, and validation of your benchmark excellence.

Mark the dates

Nominations are now open.

Winners will be announced at the Exclusive Awards Ceremony on 13 May 2025 in Dubai.

Nomination Submission: Currently ongoing, enquire now for the deadline for 2025 awards submission
Nomination Check completed: 13 February 2025
Awards Ceremony: 13 May 2025

Why Participate in 2025?

Validate your excellence benchmark

Request the brochure

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Industry Endorsement

An operational excellence endorsement by the industry is a recognition of excellence beyond testimonials and valued by your customers.

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Team Achievement

Operational excellence is a team effort and awards are a great way to celebrate that achievement as a team. The Operational Excellence awards process ensures your team is recognised not just by experts but also your customers.

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Benchmark Excellence

The Operational Excellence awards program provides you with in-depth analysis, measure and validation of your benchmark excellence.

Award Categories

Operational Excellence Categories

Best Operational Excellence

Best Operational Excellence

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best OPEX Deployment Program

Best OPEX Deployment Program

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best OPEX Integration

Best OPEX Integration

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Operational Excellence Measurement

Best Operational Excellence Measurement

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Innovation in Operational Excellence

Best Innovation in Operational Excellence

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Operational Excellence Leader

Operational Excellence Leader

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Operational Excellence in Public Sector

Operational Excellence in Public Sector

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Digital Transformation

Best Digital Transformation

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

AI Experience Categories

Best AI for Operational Excellence

Best AI for Operational Excellence

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI-Powered Business Transformation

Best AI-Powered Business Transformation

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI for Efficiency and Productivity

Best AI for Efficiency and Productivity

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Best Use of AI in GovernmentAI for Efficiency and Productivity

Best Best Use of AI in GovernmentAI for Efficiency and Productivity

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best use of AI in Utilities

Best use of AI in Utilities

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI for Business Support

Best AI for Business Support

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI for Customer Satisfaction

Best AI for Customer Satisfaction

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI for Customer Engagement

Best AI for Customer Engagement

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Customer Experience Categories

Best CX Measurement

Best CX Measurement

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Customer Journey Mapping

Best Customer Journey Mapping

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Digital CX

Best Digital CX

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Voice of the Customer

Best Voice of the Customer

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Loyalty Management Program

Best Loyalty Management Program

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best CX Transformation

Best CX Transformation

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best CX Innovation

Best CX Innovation

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best CX Deployment

Best CX Deployment

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Sector Participation

Cross-sector participation

Banking and Finance

Banking and Finance

Retail

Retail

Healthcare

Healthcare

FMCG

FMCG

Oil and Gas

Oil and Gas

Government

Government

Entertainment

Entertainment

Telecoms

Telecoms

Manufacturing

Manufacturing

Energy and Utilities

Energy and Utilities

Real Estate

Real Estate

Hospitality

Hospitality

Program details

Awards ceremony on 13 May 2025

CX Live

5.00pm Welcome Address

CX Live

5.10pm Awards Ceremony

CX Live

6.10pm Closing Remarks

Request the brochure

Awards nomination

Contact us to submit your nomination

Judging Criteria - Operational Excellence 2025 Awards

Business Meeting

Strategic Vision: How does the project fit in with the organization’s strategic vision and long term goals

Business Meeting

Value Creation: how did the project create and enhance value creation

Business Meeting

Seamless Implementation: how diverse teams were engaged to enhance the quality of the implementation process

Business Meeting

Leadership Engagement: the level of senior management involvement and

Business Meeting

Innovative Solutions and Toolkits: how innovative was the project deployment, what solutions and tools were leveraged

Who attends Operational Excellence 2025 Awards

CX Live Awards are attended by top-tier organisations in the region

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Contact to sponsor

Showcase your brand and thought leadership

Operational Excellence 2025 Awards are a perfect way to showcase your brand and thought leadership.

Over 25,000 OPEX executives are seeking recognition for their OPEX programs. Talk to us about how you can reach out to them.

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