Customer Experience Live
Revolutionising CX with AI
Companies are operationalising AI to personalise engagement, amplify support, and deliver growth in a complex and volatile business environment. CX Live Shows examine how businesses can redesign the customer journey and drive efficiency by leveraging AI, advanced analytics, and automation.
Our Portfolio
We pride ourselves on building the largest community of top executives in the CX sector in the EMEA and APAC regions, and delivering high-quality shows that address their challenges through an era of heightened disruption and business re-engineering.
CX Live Shows
Delivering meaningful impact
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CX Live Awards
Benchmarking excellence
CX Live Community
Senior decision-makers from large enterprises form our EMEA and APAC community.
CX Live Dialogues
Top voices navigating pressing issues
CX Live Dialogue with Ankit Lathigara, Senior Director - Client Services, FinTech, Nasdaq
Revolutionising CX in FinTech: AI, ROI, and personalisation unveiled
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What is the role of Customer experience in business strategy and how to derive an ROI from CX metrics?
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In an era of rapid technological advancements, how does the FinTech industry ensure its customer experience strategies are flexible enough to adapt to new innovations and customer expectations?
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How do you suggest harnessing the power of artificial intelligence & cognitive technologies to deliver amazing experiences?
CX Live Dialogue with Tran Thu Thuy, Board Member, Chief Customer Officer, VPS Securities
Scaling humanised interactions and proactive CX in a diverse market landscape
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With the rise of Generative AI, businesses are rethinking customer engagement. How is your organisation integrating Gen AI into your CX strategy to deliver meaningful, humanised interactions at scale? What challenges have you faced, and how are you addressing them?
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In today’s economic climate, organisations are tasked with balancing cost optimisation and customer satisfaction. What innovative measures are you implementing to streamline operations while ensuring that CX excellence remains uncompromised?
![[Retake] Tran Thu Thuy, VPS Securities - CX Dialogue.jpg](https://static.wixstatic.com/media/5360d9_29e7e39a1b574364b22ee7d2b088f667~mv2.jpg/v1/crop/x_0,y_32,w_1920,h_1016/fill/w_408,h_216,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/%5BRetake%5D%20Tran%20Thu%20Thuy%2C%20VPS%20Securities%20%20-%20CX%20Dialogue.jpg)
CX Live Dialogue with Natalya Shamsuar, Director, Strategic Marketing Department, Multimedia University
The only channel is omnichannel: Rethinking CX in the education sector
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In today’s economic climate, organisations are tasked with balancing cost optimisation and customer satisfaction. What innovative measures are you implementing to streamline operations while ensuring that CX excellence remains uncompromised?
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Proactive customer engagement is increasingly seen as a game changer. How does your organisation balance proactive and reactive approaches to enhance customer lifetime value and orchestrate seamless experiences?
CX Live Dialogue with Geraint Thomas, Senior Managing Director, Ankura
Navigating transformation & operational excellence: Strategies for success and future trends
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Why do so many transformation and operational excellence programmes fail?
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What are the key success factors to ensure a transformation / operational excellence programme is successful?
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What are the similarities and differences of running Middle East transformation/ operational excellence programmes versus other geographies?
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CX Live Insights
Exploring trends re-imagining CX
CX Live Newsroom
Extensive global coverage
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CX Live Shows
