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CX Live

#CXLive

CX UK Awards.jpg

The region's most prestigious

#CXLive

1-2 July, Hilton Deansgate, Manchester, UK

Nominations are open

Colocated show

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Customer Experience Live Awards UK

Customer Experience Live Global Awards 2025

Shine The Spotlight On Your CX Team

The Customer Experience Live Global Awards program provides you in-depth analysis, measure and validation of your benchmark excellence.

Mark the dates

Nominations are open.

Winners will be announced at the Exclusive Awards Ceremony on 1 July in Manchester.

Nomination Submission: 16 December 2024
Nomination Check completed: 19 December 2024
Awards Ceremony: 1 July 2025

Why Participate in 2025?

Validate your excellence benchmark

Request the brochure

Industry Endorsement

A customer excellence endorsement by the industry is a recognition of excellence beyond testimonials and valued by your customers.

Team Achievement

CX excellence is a team effort and awards are a great way to celebrate that achievement as a team. The Customer-Experience.Live awards process ensure your team is recognized not just by experts but also your customers.

CX Live

Benchmark Excellence

The Customer Experience Live awards program provides you with in-depth analysis, measure and validation of your benchmark excellence.

Enquire to Sponsor

CX Live Birmingham afforded us the opportunity to see how we can help deliver exceptional CX for brands and customers.

Senior Manager, Emplifi

Award Categories

CX categories

Best CX Measurement

Best CX Measurement

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Customer Journey Mapping

Best Customer Journey Mapping

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Digital CX

Best Digital CX

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Voice of the Customer

Best Voice of the Customer

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Loyalty Management Program

Best Loyalty Management Program

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best CX Transformation

Best CX Transformation

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best CX Innovation

Best CX Innovation

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best CX Deployment

Best CX Deployment

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Contact Centre categories

Best Quality Assurance

Best Quality Assurance

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Contact Centre Platform

Best Contact Centre Platform

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Customer Care

Best Customer Care

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Agent Experience

Best Agent Experience

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Employee Experience

Best Employee Experience

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Knowledge Management

Best Knowledge Management

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Complaints Management

Best Complaints Management

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Digital Customer Service

Best Digital Customer Service

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

AI Experience categories

Best Use of Generative AI

Best Use of Generative AI

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI for Customer Satisfaction

Best AI for Customer Satisfaction

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI for Customer Loyalty

Best AI for Customer Loyalty

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI for Efficiency and Productivity

Best AI for Efficiency and Productivity

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI for Customer Support

Best AI for Customer Support

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI for Customer Engagement

Best AI for Customer Engagement

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI for Omnichannel Experience

Best AI for Omnichannel Experience

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best AI-Powered Business Transformation

Best AI-Powered Business Transformation

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Operational Excellence categories

Enquire to find out more

Best Operational Excellence

Best Operational Excellence

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best OPEX Deployment Program

Best OPEX Deployment Program

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best OPEX Integration

Best OPEX Integration

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Operational Excellence Measurement

Best Operational Excellence Measurement

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Innovation in Operational Excellence

Best Innovation in Operational Excellence

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Operational Excellence Leader

Operational Excellence Leader

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Operational Excellence in Public Sector

Operational Excellence in Public Sector

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Best Digital Transformation

Best Digital Transformation

CX Live Awards provide you in-depth analysis, measure and validation of your benchmark excellence.

Sector Participation

Cross-sector participation

Banking and Finance

Banking and Finance

Retail

Retail

Healthcare

Healthcare

FMCG

FMCG

Oil and Gas

Oil and Gas

Government

Government

Entertainment

Entertainment

Telecoms

Telecoms

Manufacturing

Manufacturing

Energy and Utilities

Energy and Utilities

Real Estate

Real Estate

Hospitality

Hospitality

Program details

Awards ceremony on 1 July 2025

CX Live

5.00pm Welcome Address

CX Live

5.10pm Awards Ceremony

CX Live

6.10pm Closing Remarks

Request the brochure

Awards nomination

Contact us to submit your nomination

Enquire to find out more

Judging Criteria - CX Live 2025 Awards

The CX Live Awards are judged by an independent panel of industry experts who follow the criteria highlighted below when grading the nominations:

Business Meeting

Strategic Vision: How does the project fit in with the organization’s strategic vision and long term goals

Business Meeting

Value Creation: how did the project create and enhance value creation

Business Meeting

Seamless Implementation: how diverse teams were engaged to enhance the quality of the implementation process

Business Meeting

Leadership Engagement: the level of senior management involvement and

Business Meeting

Innovative Solutions and Toolkits: how innovative was the project deployment, what solutions and tools were leveraged

Who attends CX Live Global Awards

CX Live Awards are attended by top-tier organisations in the region

Close Brothers

Lyca

Lyca

Cazoo

Cazoo

Electrolux

Electrolux

Altanfeethi

Altanfeethi

EasyJet

EasyJet

National Express

National Express

Alexander McQueen

Alexander McQueen

Danone

Danone

Octopus Energy

Octopus Energy

BT

Barclaycard Payments

Barclaycard Payments

Chalhoub Group

Chalhoub Group

Asda

Asda

Aramex

Aramex

Atom Bank

Atom Bank

Skipton Building Society

Skipton Building Society

FC Bayern Munchen

FC Bayern Munchen

Formula E

Formula E

HSBC

HSBC

Nutmeg

Nutmeg

Cancer Research UK

Cancer Research UK

Mastercard

Mastercard

The Crown Estate

The Crown Estate

YOrkshire Water

YOrkshire Water

NCS

NCS

England Rugby

England Rugby

Lumo

Lumo

Quilter

Quilter

Boomin

Boomin

Storfund

Storfund

SSE

SSE

MADE

MADE

Leicestershire County Council

Leicestershire County Council

Ikano Bank

Ikano Bank

Taylor Wimpey

Taylor Wimpey

Birmingham City Council

Birmingham City Council

Energia

Energia

Crocs

Crocs

Contact to sponsor

Showcase your brand and thought leadership

CX Live Awards are a perfect way to showcase your brand and thought leadership.

Over 30,000 CX executives are seeking recognition for their CX programs. Talk to us about how you can reach out to them.

Enquire to find out more

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