Customer Experience LiveAI in Workforce Engagement Management (WEM): Five steps to successIndustry expert Juanita Coley shares her practical tips for implementing AI to empower agents and please customers. As head of global CX...
Customer Experience LiveSo long scheduling nightmares: Meet your new contact center WFM solutionWhat if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact...
