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Leveraging Voice of the Customer Data to Create Seamless CX
As consumers, we’re enveloped by new technology that creates a dizzying array of multiple new digital touchpoints that go far beyond...
Customer service has to win every time
Imagine walking into a store to buy a pair of shoes. The salesperson is friendly and helps you find the perfect pair. You're happy with...
12 best practices to make your help content more effective
Whether it's a printed user manual or an online knowledge base (KB), the help content that comes with a product or service plays a vital...
How to identify contemporary customer service software
Imagine walking into a store and struggling to find assistance when you need it. Would you walk out of that store immediately? ...
How does AI improve customer service and contact center efficiency?
Artificial intelligence (AI) is changing customer service , making businesses more efficient and responsive. Far beyond a buzzword, AI...
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