#CXLive

With so many choices at their fingertips, customers can easily switch to a competitor. So, how do you ensure they stick around? The...

With a top-performing IPO and massive user surge, Reddit and BlueSky were two of the most talked about social platforms of 2024 and are...

Contact center automation streamlines operations, reduces costs, and helps deliver effective customer service. There are various types of...

Cobone has operated in the value experience digital sector since 2010 when it was launched in both Saudi Arabia and the United Arab...

Quick facts 359% Uplift in overall revenue generated 250% Boost in sell queries created on Day 1 of installing the app 52% Uplift in new...

As far as promotional marketing goes, loyalty programs make the most interesting case studies. The best examples combine all sorts of...

CX strategy should be conceptualized at the board level and implemented enterprise-wide. This helps organisations ensure their CX...

Customer service and customer experience transformation will be supercharged via social media going forward. In a survey of 1500...

With declarations of significant CX investments on the rise, there’s a definite sense that brands and businesses of all sizes are coming...