ME Digital Group – The Story
So long scheduling nightmares: Meet your new contact center WFM solution
How do you overcome organisational inertia and deliver great CX to maintain category leadership?
Choosing the right strategic partners – A VoC case study
How to set your CX goals and implement them successfully
Importance of executive sponsorship for CX initiatives
Maybe you are already “doing” CX
Executive escalations - missed opportunities or life-savers?
Think like a human and stop ignoring true customer service
Say yes, even if it scares you to undertake a monumental task
Own your stuff, it helps you identify the next course of action
Because it's important... thank you!
Career Trajectory... How it works vs. how people think they want it to work
Perspectives are important...Keep Sharing
The myth of the perfect leader