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The futuristic customer-led model powered by digital twins

AI and automation form the backbone of digital twins. By feeding the digital twin with data, enterprises can test the physical...

Re-imagining future product development with intelligent automation and digital twins

Enterprises must leverage intelligent automation and AI to fuel digital twins with modelling and data to reshape the future of the...

Why should oil and gas enterprises embrace the digital twin technology?

Globally, leading oil and gas companies are strengthening their frameworks to increase resilience and agility, by leveraging automation....

53% growth of intelligent automation in the oil and gas industry

The majority of oil and gas companies globally are distressed with their current manual operating systems. Businesses are implementing...

3 stages of an enterprise automation program lifecycle

There are clear guidelines that help companies prepare for their automation projects and leverage sustainable competitive advantage by...

5 challenges when automating and unifying your digital ecosystem

There are five key challenges businesses leaders face when automating and unifying their digital ecosystem. 1. Lack of structured data At...

5 questions to ask before commencing your automation journey

Leading enterprises worldwide are moving their value chains towards an automated system. However, the progress of all automation...

How to build enterprise resilience through intelligence automation

According to current research, organisations will spend $2.4 billion on RPA and IA transformation in 2022. As hyper-automation and...

Adopting AI and emerging technologies to amplify the CX journey is important

With digital CX taking centre stage in most organisations, the role of CX Leaders is to assess emerging technologies and build a business...

4 ways RPA and BPM are relationally valuable to optimise CX

RPA systems represent an incredible tool for rapidly revitalizing companies that handle massive data transactions, to energise CX.

Top 3 Contact Centre Tech Trends for 2021

CCaaS enables you to leverage digital deflection—virtual agents, web experience, and self-service channels—thereby reducing toll-free...

3 reasons why intelligent automation should be your best friend

Intelligent Automation (IA) and Artificial Intelligence (AI) will continue their quest to enable organizations to innovate and...

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