A quick reference guide to measuring customer experience
The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX...
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4 ways employee experience significantly impacts organisational growth
Every business must attain a glowing reputation for customer retention and experience. Four facts show why employee experience matters in...
Ensuring employee experience is the focal point of your business in 2023
Employee Experience (EX) has become a critical topic for new workplaces, as changing market dynamics continue the adoption of hybrid work...
Future of Employee Engagement in 2023
The foreseeable future of the workplace is becoming diversified with the focus on employee experience (EX), with the changing market...
WhatsApp for Customer Care
Key benefits of WhatsApp for business Sparkcentral by Hootsuite helps you to elevate your conversations with your audience to deliver...
Workforce Wellbeing Recovery Toolkit
Practical strategies & resources to turn workforce wellbeing into your competitive advantage. We are in the New Now. BUILDING DECISIVE...
How connecting CX to business outcomes drives quicker CX adoption
CX has evolved to a point that it isn’t just about CX and the tools and technology but more importantly, how does it inform the business...
Importance of closing the loop on customer feedback
Feedback is central to building customer centricity in your organization. By sharing customer feedback with all departments and internal...
Enhancing patient experience and value of care – 5 factors driving success
The backbone of a strong patient experience is data. Unless data is collected, understood, leveraged, and acted upon, it won’t impact...
Say yes, even if it scares you to undertake a monumental task
If you can have patience, humility, some degree of fearlessness but also some degree of fear (both very helpful), present yourself to...
Own your stuff, it helps you identify the next course of action
As counter-intuitive as it seems, failures most certainly lead to the next version of ourselves that is stronger, smarter, intuitively...
Because it's important... thank you!
I sit here trapped in my COVID cave more connected to people and things and yet more isolated and alone than ever. I imagine a lot of...
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