top of page
The role of digital leaders in the future by Medallia
A conversation with Schneider Electric’s Audrey Hazak Medallia, the global leader in customer and employee experience, launched an...
How Dubai Police creates happier and safer citizens
Challenge The Dubai Police force in the United Arab Emirates (UAE) has long been viewed as one of the most progressive in the Arab world...
2023 Customer Experience Predictions: What CX Leaders Need to Know
From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer...
8 Live commerce trends changing the online shopping landscape
Live commerce is the ultimate crossroads of retail sales and social media, where brands can combine the personal shopping experience of...
From digital wallets to BNPL – your customers are looking for more ways to pay
In this article, Linda Weston, Head of Core Product at Barclaycard Payments, explores ways in which customers are looking to pay for...
Mastering business spend – how businesses see virtual cards as an essential tool
In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...
How Has Customer Care Evolved Over The Years?
A business stands on core pillars or ideas, one of which is maintaining a good and healthy relationship with customers. Whether your...
Case study: Aspire helped a leading content management company reduce expenses using an AI engine
Aspire Systems is a global technology services firm serving as a trusted technology partner for our customers. About the customer Our...
Mobile Business Intelligence solutions – the need of the hour
Businesses and business executives are relying more than ever on analytics to drive performance forward. By 2023, more than 33% of large...
Telefonica automated technical support using dynamic process guidance software
"One of the main benefits of Uniphore is that it has transformed a technical diagnostic procedure into something that can be handled...
eCommerce customer service using intelligent virtual agents
"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...
International Banking Group Automates Compliance and Gains Insight Into Every Investor Conversation
“Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with...
Transforming Robotic Process Automation with AI and ML
By combining the capabilities of robotic process automation with artificial intelligence, it is possible to transform regular robotic...
How automation changed my career: Vasu Jain, Lead Software Engineer at Slack
Time and again, we’ve seen how automation makes our customers’ lives easier. But in many cases, it does much more than that—our champions...
IT automation: what it is and 6 examples that highlight why it’s critical
Your IT department is the backbone of your organization. Your team supports lines of businesses’ systems, provides new hires with the...
bottom of page