digital transformation | Customer Experience 2/6

CX Live UK web headers (2400 × 400 px) (3).jpg

Customer Experience Live

CX Live Insights

CX Live Reports

CX Live Dialogues

Cobone CX and Saudi Arabia’s Digital Economy

Customer Experience Live

Cobone CX and Saudi Arabia’s Digital Economy

Cobone has operated in the value experience digital sector since 2010 when it was launched in both Saudi Arabia and the United Arab...

Customer Experience Live

Consumer-centricity and Cobone

This year Cobone celebrates 13 years of bringing the best value offers to our consumers across Saudi Arabia and the United Arab Emirates....

Customer Experience Live

ME Digital Group – The Story

These are the lands of opportunity, and on such surprisingly fertile sand many a business empire has grown. There is a feeling of...

Key Stages in Cloud Contact Center Migration

Customer Experience Live

Key Stages in Cloud Contact Center Migration

Cloud contact center migration can be a complex and challenging journey. Businesses that choose to follow this path can gain many...

AI for customer service: how to improve CX beyond chatbots

Customer Experience Live

AI for customer service: how to improve CX beyond chatbots

Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...

So long scheduling nightmares: Meet your new contact center WFM solution

Customer Experience Live

So long scheduling nightmares: Meet your new contact center WFM solution

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact...

Customer Experience Live

Taking Flight with Chatbots

Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...

Customer Experience Live

Testing for Superior CX with Cyara

Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...

Creating a customer experience maturity model: measuring CX progress

Customer Experience Live

Creating a customer experience maturity model: measuring CX progress

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...

Zoom on Zoom: How we’re reinventing customer experience from the inside out

Customer Experience Live

Zoom on Zoom: How we’re reinventing customer experience from the inside out

With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...

Discover the Power of a Customer Data Hub: Boost Your Business Insights Today by Centro

Customer Experience Live

Discover the Power of a Customer Data Hub: Boost Your Business Insights Today by Centro

Unprecedented amounts of customer data are constantly making their way into your business's data portals, be it your customer...

Centro & Genesys: Building Digital Connections for Exceptional Customer Experiences

Customer Experience Live

Centro & Genesys: Building Digital Connections for Exceptional Customer Experiences

As businesses continue to evolve, so do the expectations of today's customers. No longer is friendly and efficient customer service...

How Agents Benefit from Automated Interaction Summaries

Customer Experience Live

How Agents Benefit from Automated Interaction Summaries

An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...

10 Ways investing in CX can drive your business’ growth

Customer Experience Live

10 Ways investing in CX can drive your business’ growth

There’s always talk about customer experience and spending, but is the ROI there? Numerous studies show customer satisfaction leads to...

Sprinklr partners with Abu Dhabi Digital Authority to adopt and scale Unified-CXM Programs

Customer Experience Live

Sprinklr partners with Abu Dhabi Digital Authority to adopt and scale Unified-CXM Programs

Global Unified Customer Experience Software provider continues to scale operations in the Middle East. New York, NY, October 12, 2022 –...

#CXLive

Customer Experience Live

Subscribe to our insights, awards and shows

Privacy

Terms and Conditions

Contact Us