Customer Experience Live3 steps to designing a strong data foundation for AI implementation to transform CXAccording to a survey Customer Experience Live conducted in April 2021, the most popular AI applications that require structured data includ
Customer Experience LiveArtificial Intelligence and Intelligent Automation are transforming customer experienceOrganisations have been investing heavily in omnichannel redesign to enhance their CX and sales. In the CX Live 2021 survey, 58% of companie
Customer Experience LiveBlockchain technology is set to revolutionise healthcare and patient careSince Blockchain is an incorruptible digital ledger, it tackles the problem of the protection of patient data. The purpose of the chain...
Customer Experience LiveWhere has it gone wrong? – 4 reasons for a crumbling data foundationGetting the data required for an AI and IA project, preparing it for analysis, protecting privacy, and ensuring security can be a hugely...