Customer Experience LiveBig Data, AI & RPA are amplifying patient experienceDigital technology has increased operational efficiency and elevated the standards of patient experience as well as amplifying the value...
Customer Experience LivePlace customers at the heart of every decision to achieve CX success and tangible ROIWith declarations of significant CX investments on the rise, there’s a definite sense that brands and businesses of all sizes are coming...
Customer Experience LiveCustomer experience management is about creating opportunitiesWe are entering an unprecedented time of challenges and opportunities for the ME consumer sector, as the impact of ramped-up...
Customer Experience LiveWhere has it gone wrong? – 4 reasons for a crumbling data foundationGetting the data required for an AI and IA project, preparing it for analysis, protecting privacy, and ensuring security can be a hugely...
Customer Experience Live3 ways a data centric approach can alleviate your CXOrganizations find it incredibly challenging to collect, access, and analyze data to provide real-time insights and leverage it for...