#CXLive

Imagine walking into a store to buy a pair of shoes. The salesperson is friendly and helps you find the perfect pair. You're happy with...

Imagine walking into a store and struggling to find assistance when you need it. Would you walk out of that store immediately? ...

Artificial intelligence (AI) is changing customer service , making businesses more efficient and responsive. Far beyond a buzzword, AI...

“For technical support, press 1. For billing inquiries, press 2. To hear about our latest promotions, press 3.” Once you’ve chosen...

Chatbots are reshaping the way businesses interact with their customers, setting new standards for customer experience. Offering...

Welcome to our exploration of the future of contact centers, guided by the groundbreaking insights from the Kore.ai Agent Experience...

As 2024 unfolds, we stand on the cusp of a groundbreaking human-machine partnership. In this unfolding, we are witnessing an era where...

In a customer-centric world, the key to an unforgettable service experience lies in the hands of your workforce. Empowering them...

The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX...

We explore the world of MultiCaaS and why it's a contact center trend that's shaping the future of the industry. As a contact center or...

First impressions matter. Within the first few seconds that your customer interacts with your business, they form a lasting impression....

Build your next-gen contact center for today and tomorrow, build stronger customer relationships, and empower agents with generative AI...

The global QSR Market reached $232.3 billion in 2021 and is projected to grow to $308 billion from 2022 - 2027 with a CAGR of 4.9%....

Clootrack conducted a detailed study analyzing 8,154 passenger reviews from January 2022 to January 2023. The study focused on Middle...

In an increasingly competitive airline industry, providing an exceptional passenger experience has become a crucial differentiating...