customer satisfaction | Customer Experience 2/3

CX Live UK web headers (2400 × 400 px) (3).jpg

Customer Experience Live

CX Live Insights

CX Live Reports

CX Live Dialogues

AI for customer service: how to improve CX beyond chatbots

Customer Experience Live

AI for customer service: how to improve CX beyond chatbots

Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...

How to measure customer satisfaction: understanding the top 4 metrics

Customer Experience Live

How to measure customer satisfaction: understanding the top 4 metrics

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction...

Cyara's Unique Global Infrastructure Unveils Call Connection and Quality Insights

Customer Experience Live

Cyara's Unique Global Infrastructure Unveils Call Connection and Quality Insights

To proactively and accurately monitor your telecoms infrastructure around the globe, Cyara has invested in ensuring it has the most...

Customer Experience Live

Taking Flight with Chatbots

Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...

Customer Experience Live

Testing for Superior CX with Cyara

Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...

Creating a customer experience maturity model: measuring CX progress

Customer Experience Live

Creating a customer experience maturity model: measuring CX progress

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...

Zoom on Zoom: How we’re reinventing customer experience from the inside out

Customer Experience Live

Zoom on Zoom: How we’re reinventing customer experience from the inside out

With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...

Steps To Leverage The Power of AI: Revolutionising CX Personalisation

Customer Experience Live

Steps To Leverage The Power of AI: Revolutionising CX Personalisation

In this age of rapid digital embracement, brands are expected to deliver a high level of personalisation to their customers. Businesses...

How Has Customer Care Evolved Over The Years?

Customer Experience Live

How Has Customer Care Evolved Over The Years?

A business stands on core pillars or ideas, one of which is maintaining a good and healthy relationship with customers. Whether your...

15 Reasons Why AI-powered Chatbots are Your Best Bet

Customer Experience Live

15 Reasons Why AI-powered Chatbots are Your Best Bet

Artificial Intelligence has long been thought of as a means to create entities that can mimic human intelligence. And although the...

A Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer Satisfaction

Customer Experience Live

A Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer Satisfaction

WhatsApp is right at the top of the planet's most extensively used messaging applications. It serves as an avenue for businesses to...

How to set your CX goals and implement them successfully

Customer Experience Live

How to set your CX goals and implement them successfully

From the start of your CX journey, the brand will need to articulate the business goals and focus on identifying what to achieve in the...

Customer Experience Strategy Playbook for 2022

Customer Experience Live

Customer Experience Strategy Playbook for 2022

As we enter 2022 the spotlight is on the value of customer care, which ultimately raises the importance of customer journeys and...

Customer Experience Live

Mapping The Customer’s Journey: The Secret to Converting Customers into Brand Evangelists

Customers see an estimated 6000 to 10000 ads every day. One irrelevant ad could easily make you the annoying brand that’s just a click...

Customer Experience Live

Increasing brand awareness to achieve CX success

We are all trying to get a share of the consumers' wallets. Do you often wonder why customers are purchasing a specific brand repeatedly,...

#CXLive

Customer Experience Live

Subscribe to our insights, awards and shows

Privacy

Terms and Conditions

Contact Us