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Best Practices for Managing Customer Complaints in Call Centers

Customer Experience Live

Best Practices for Managing Customer Complaints in Call Centers

Call centers are the front line of customer service for many companies, and they play a crucial role in maintaining customer satisfaction...

10 Ways investing in CX can drive your business’ growth

Customer Experience Live

10 Ways investing in CX can drive your business’ growth

There’s always talk about customer experience and spending, but is the ROI there? Numerous studies show customer satisfaction leads to...

Dubai Property Developer Nakheel Unifies its Digital Customer Experience with Sprinklr

Customer Experience Live

Dubai Property Developer Nakheel Unifies its Digital Customer Experience with Sprinklr

New York, NY, October 10, 2022 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern...

An Industry Disruptor Talks Innovative Guest Experiences

Customer Experience Live

An Industry Disruptor Talks Innovative Guest Experiences

Listen to the webinar: Airbnb & Medallia on Innovative CX “Before we had the Medallia platform, we did have some survey data and it was...

Customer Experience Live

All Things Experience Newsletter: Edition 1 by Medallia

Before we dive in, let’s give an idea of what you should expect from this newsletter when it hits your inbox. All Things Experience is...

8 Live commerce trends changing the online shopping landscape

Customer Experience Live

8 Live commerce trends changing the online shopping landscape

Live commerce is the ultimate crossroads of retail sales and social media, where brands can combine the personal shopping experience of...

8 unmistakable benefits of live commerce for you and your customers

Customer Experience Live

8 unmistakable benefits of live commerce for you and your customers

As we emerge from the volatility of the pandemic, one thing remains in the world of retail: customers are searching for a memorable...

The definitive guide to livestream shopping

Customer Experience Live

The definitive guide to livestream shopping

Live commerce is transforming Ecommerce as we know it, and it’s only picking up steam. In fact, as more and more shopping shifted online...

Customer Experience Live

How much is the Experience Gap costing your brand?

Experience gap: Sizing the gap between brand promise and brand experience. Disappointments We’ve all had them. That moment when someone...

From digital wallets to BNPL – your customers are looking for more ways to pay

Customer Experience Live

From digital wallets to BNPL – your customers are looking for more ways to pay

In this article, Linda Weston, Head of Core Product at Barclaycard Payments, explores ways in which customers are looking to pay for...

Mastering business spend – how businesses see virtual cards as an essential tool

Customer Experience Live

Mastering business spend – how businesses see virtual cards as an essential tool

In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...

How Has Customer Care Evolved Over The Years?

Customer Experience Live

How Has Customer Care Evolved Over The Years?

A business stands on core pillars or ideas, one of which is maintaining a good and healthy relationship with customers. Whether your...

eCommerce customer service using intelligent virtual agents

Customer Experience Live

eCommerce customer service using intelligent virtual agents

"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...

The new retail customer service landscape: AI is transforming the agent and customer experience

Customer Experience Live

The new retail customer service landscape: AI is transforming the agent and customer experience

As the pandemic forced consumers to adopt new shopping behaviors, retailers had to instantly react, updating their technology, business...

Customer Experience Live

30 AI Chatbot Statistics for 2022

AI has paved the way for brands to revolutionize their customer experience. From resolving queries to processing transactions, AI...

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