Data warehouse vs. CDP: What are the differences and synergistic potential
Find out the difference between a CDP and a data warehouse and how to apply these technologies to create architecture that best reflects...
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Milestone Moment: Meiro secures strategic $3M pre-series A funding to drive global growth
Meiro has successfully secured US$3 million in an over-subscribed pre-Series A round, led by Southeast Asian VC firm Wavemaker Partners,...
How to maximise ROI of a Customer Data Platform through incremental revenue
Businesses strive for efficient marketing and measurable returns, and CDPs unlock revenue by leveraging unified customer data in...
The power of advanced customer identity resolution in driving exceptional marketing results with CDP
Understanding and engaging customers across devices and channels is complex. Yet, with customer identity resolution, enhanced insights,...
Delivering Personalized Experiences in 2024: 4 Key Ingredients You Need
Delivering personalized experiences in 2024 requires the right technology and data along with human oversight and transparency. Looking...
How to Master the Art of Customer Engagement
Mastering the art of customer engagement requires focusing on building strong, long-lasting customer relationships. Businesses that have...
Guide to Unlocking Growth with Omnichannel Marketing
As technology continues to blur the line between online and offline interactions, omnichannel marketing aims to enhance consumer...
What Even is Artificial Intelligence? Simplifying AI for Customer and Employee Experience Pros
Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what AI is —...
2024 Customer Experience Management Systems Trends: What’s In and What’s Out
Does your CX platform have what it takes to drive results for your brand? Our experts weigh in on what’s in and what’s out for customer...
New Research Charts Contact Center Suites Value and Names Verint a Market Leader
Ventana Research has published its 2023 Buyers Guide examining contact center and agent management applications and the platforms...
Meet the Verint Bots Powering CX Automation
Running an efficient contact center that delivers exceptional CX is a tough proposition. Interaction volumes are skyrocketing, matched by...
Five Reasons Why a New Approach to CCaaS Is Needed
In the ever-evolving landscape of customer service, delivering elevated customer experience (CX) is the holy grail for businesses seeking...
60% of companies to prioritise CX investments in 2024
Key insights from Customer Experience Live Show UK 2023. London, UK – 27 September, 2023 – In a bid to enable organisations across the...
Shaping the future of intelligent CX with Zendesk AI
Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new...
AI is becoming more evolved and seamless, but how is it impacting CX in 2023?
Discover how business leaders in 5 key sectors are investing in AI to improve their customer service to match customers' expectations....
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