eCommerce customer service using intelligent virtual agents
"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...
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The new retail customer service landscape: AI is transforming the agent and customer experience
As the pandemic forced consumers to adopt new shopping behaviors, retailers had to instantly react, updating their technology, business...
How Community Engagement at Careem Powers the Middle East’s Super App
A responsive social presence and a focus on customer experience have been key to rapid growth for Careem. Careem, the multi-service...
4 Steps to Calculating the ROI on Customer Experience Intelligence
Harvard Business Review estimates it costs up to 25 times more to acquire a new customer than to keep an existing one. And NewVoiceMedia...
How do you overcome organisational inertia and deliver great CX to maintain category leadership?
We have been hit by monumental organisational changes in these last few months as customer needs and expectations have shifted...
FirstCry, Asia's largest baby & kids online store, boosts its repeat purchases by 400%
Quick Facts 120%Uplift in the number of orders placed by abandoners 99.21%Uplift in revenue generated through cross-sell campaigns...
Place customers at the heart of every decision to achieve CX success and tangible ROI
With declarations of significant CX investments on the rise, there’s a definite sense that brands and businesses of all sizes are coming...
Customer experience management is about creating opportunities
We are entering an unprecedented time of challenges and opportunities for the ME consumer sector, as the impact of ramped-up...
Why is the new era in healthcare driven by patient experience?
Today's patients are looking for healthcare providers that can meet all their needs, and offer an exceptional experience at every...
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