Boost Call Center Efficiency with Smart Training Strategies
Any call center’s performance is only as good as the performance of its weakest agent. That’s why organizations are working hard to bring...
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How to Improve Your Call Center Compliance
Failing to meet regulatory requirements, industry standards, or internal processes can lead to poor customer experience (CX), negative...
The Importance of CX Assurance in a Rapidly Changing World
In today’s fast-paced digital landscape, delivering exceptional customer experience (CX) is more critical than ever. Recent incidents...
1:1 Personalization: How to create omnichannel experiences at scale
Learn what 1:1 personalization is, why it's important, and how to use robust data collection and analysis to deliver a personalized...
2024: Time to leap into innovation, embrace AI's dragon's breath and take customer experience to new heights
Ever wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29...
Future-Proofing Your Business with Hyperautomation
Robotic process automation (RPA) is a well-established means of automating repetitive business processes implemented in software. It’s...
KYC Automation: Meet Compliance Head-On with IA
Meet KYC Compliance Head-On With complex regulatory regimes, rising security and fraud threats, and large volumes of data getting more...
Why an Open CCaaS Platform Approach Creates More Confident CX Leaders
There’ve been plenty of reasons for businesses to feel pessimistic about their ability to successfully engage with customers in recent...
New Research Charts Contact Center Suites Value and Names Verint a Market Leader
Ventana Research has published its 2023 Buyers Guide examining contact center and agent management applications and the platforms...
The Buyer’s Guide to Live Video Shopping Solutions
Everything to look for to maximize conversions and average order value Live video shopping is taking the Retail and Ecommerce worlds by...
Identifying unrealized market potential using Robotic Process Automation
Business leaders are well acquainted with RPA and are aware of the several benefits that automation could bring. From cutting down costs...
Conversational AI use case: helping the IT Help Desk
Since the pandemic, IT help desks have been overwhelmed with requests for assistance. Conversational artificial intelligence (AI) and...
G2 lists Workato as the best software in 2 categories - how automation helped earn the recognitions
We’re excited to announce that G2, the largest peer-to-peer review site for business software, has listed Workato as the “Best Software”...
Top 3 Contact Centre Tech Trends for 2021
CCaaS enables you to leverage digital deflection—virtual agents, web experience, and self-service channels—thereby reducing toll-free...
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