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CX solutions for the next decade - AI to be a core competition differentiator for most industries
Already though, we can see the first incarnations of AI-powered CX innovations making their way into the ME market, from major banks...
Reimagining customer experience and engagement
Across every geography and industry, innovation, transformation, and evolving business models are a norm. The need to connect with...
Will AI enable us to predict future pandemics and improve healthcare delivery?
With the multitude of data processed and analyzed every minute, as AI capabilities improve and Machine Learning and Quantum Learning...
Top 3 Contact Centre Tech Trends for 2021
CCaaS enables you to leverage digital deflection—virtual agents, web experience, and self-service channels—thereby reducing toll-free...
Big Data, AI & RPA are amplifying patient experience
Digital technology has increased operational efficiency and elevated the standards of patient experience as well as amplifying the value...
Is AI for everything and everywhere the utopian solution?
Whilst AI will play a huge role in customer experience in the future, the best brands will find ways to balance technology with human...
3 reasons why intelligent automation should be your best friend
Intelligent Automation (IA) and Artificial Intelligence (AI) will continue their quest to enable organizations to innovate and...
4 ways experience and engagement will evolve in the future of education
In today’s day and age, there are very few things that can’t be learned online. An educator should no longer be a person who just imparts...
Trends re-imagining the future of work
What’s the future of work and workplaces? How is employee experience changing post-pandemic? In this dynamic, fast-paced world predicting...
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