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Five Reasons Why a New Approach to CCaaS Is Needed

Customer Experience Live

Five Reasons Why a New Approach to CCaaS Is Needed

In the ever-evolving landscape of customer service, delivering elevated customer experience (CX) is the holy grail for businesses seeking...

60% of companies to prioritise CX investments in 2024

Customer Experience Live

60% of companies to prioritise CX investments in 2024

Key insights from Customer Experience Live Show UK 2023. London, UK – 27 September, 2023 – In a bid to enable organisations across the...

Shaping the future of intelligent CX with Zendesk AI

Customer Experience Live

Shaping the future of intelligent CX with Zendesk AI

Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new...

AI is becoming more evolved and seamless, but how is it impacting CX in 2023?

Customer Experience Live

AI is becoming more evolved and seamless, but how is it impacting CX in 2023?

Discover how business leaders in 5 key sectors are investing in AI to improve their customer service to match customers' expectations....

Customer Experience Live

SaaS for Gulf Business

As Chief Transformation Officer for ME Digital Group, Prashanth Raghuraman, is spear-heading both internal development and the onboarding...

Customer Experience Live

Consumer-centricity and Cobone

This year Cobone celebrates 13 years of bringing the best value offers to our consumers across Saudi Arabia and the United Arab Emirates....

Customer Feedback & VoC Should be at the Center of All Decision Making

Customer Experience Live

Customer Feedback & VoC Should be at the Center of All Decision Making

Organisations that prioritise customer feedback as a key input to make their critical business decisions are the ones that will survive...

AI for customer service: how to improve CX beyond chatbots

Customer Experience Live

AI for customer service: how to improve CX beyond chatbots

Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...

So long scheduling nightmares: Meet your new contact center WFM solution

Customer Experience Live

So long scheduling nightmares: Meet your new contact center WFM solution

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact...

How to measure customer satisfaction: understanding the top 4 metrics

Customer Experience Live

How to measure customer satisfaction: understanding the top 4 metrics

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction...

Customer Experience Live

Taking Flight with Chatbots

Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...

Customer Experience Live

Testing for Superior CX with Cyara

Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...

Creating a customer experience maturity model: measuring CX progress

Customer Experience Live

Creating a customer experience maturity model: measuring CX progress

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...

Zoom on Zoom: How we’re reinventing customer experience from the inside out

Customer Experience Live

Zoom on Zoom: How we’re reinventing customer experience from the inside out

With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...

Steps To Leverage The Power of AI: Revolutionising CX Personalisation

Customer Experience Live

Steps To Leverage The Power of AI: Revolutionising CX Personalisation

In this age of rapid digital embracement, brands are expected to deliver a high level of personalisation to their customers. Businesses...

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