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How to Improve Your Call Center Compliance
Failing to meet regulatory requirements, industry standards, or internal processes can lead to poor customer experience (CX), negative...
The Importance of CX Assurance in a Rapidly Changing World
In today’s fast-paced digital landscape, delivering exceptional customer experience (CX) is more critical than ever. Recent incidents...
Building truly helpful chatbots
I was recently talking to a colleague about the challenges that hamper customer experience in today's scenario. Her immediate thought...
How does AI improve customer service and contact center efficiency?
Artificial intelligence (AI) is changing customer service , making businesses more efficient and responsive. Far beyond a buzzword, AI...
In the age of AI, data security is top of mind for consumers
With rapid advances in AI, people tend to worry—or sometimes panic. The ethical implications of AI in retail can often feel daunting...
Content & Beyond 2024: The 7 key takeaways for marketers everywhere
Whether you were intently watching all the talks at Content & Beyond this year, missed a couple of them, or missed the event completely,...
The Impact of Agent Experience on Your Customers
Businesses frequently focus their efforts and budgets on improving the customer experience. With predictions from global researchers like...
Top 5 Reasons Agents Prefer Tech Over Pay
Welcome to our exploration of the future of contact centers, guided by the groundbreaking insights from the Kore.ai Agent Experience...
Decoding the Dynamics of CX: Trends Shaping 2024 and Beyond!
As 2024 unfolds, we stand on the cusp of a groundbreaking human-machine partnership. In this unfolding, we are witnessing an era where...
Global technology leader Sprinklr officially launches Middle East-based growth hub
New LEED-certified hub at Dubai Internet City to support expansion of Sprinklr’s AI-driven Unified-CXM platform Sprinklr to target Middle...
Sprinklr Announces Local Data Hosting Solution in the Kingdom of Saudi Arabia with Google Cloud
NEW YORK -- March 11, 2024 -- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern...
A quick reference guide to measuring customer experience
The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX...
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