Sprinklr announces Local Data Hosting Solution in the United Arab Emirates
In the last year, Sprinklr roughly doubled its presence in the MEA region, with the UAE at the forefront of the company’s growth Sprinklr...
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Artificial Intelligence Myths vs Facts by RAYA CX
We’re debunking the biggest myths that riddle AI through our infographic! Know the facts that tackle these common misconceptions and how...
10 ways AI ensures your contact center delivers gold standard customer service
We are now more linked to the rest of the world than ever thanks to smartphone technology. We can communicate with someone on the other...
Reimagining your call center services by embracing CRM contact center solutions
Your contact center can offer support through a variety of channels yet the goal of the service provision remains customer happiness....
Contact Centre trends to help you become a CX powerhouse
With the advent of the increasingly digitised world, CCaaS is gaining in popularity. As organisations deal with customers with...
eCommerce customer service using intelligent virtual agents
"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...
Re-imagining future product development with intelligent automation and digital twins
Enterprises must leverage intelligent automation and AI to fuel digital twins with modelling and data to reshape the future of the...
4 ways RPA and BPM are relationally valuable to optimise CX
RPA systems represent an incredible tool for rapidly revitalizing companies that handle massive data transactions, to energise CX.
Will AI enable us to predict future pandemics and improve healthcare delivery?
With the multitude of data processed and analyzed every minute, as AI capabilities improve and Machine Learning and Quantum Learning...
Big Data, AI & RPA are amplifying patient experience
Digital technology has increased operational efficiency and elevated the standards of patient experience as well as amplifying the value...
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