#CXLive

Managing a contact center is no small feat. With high volumes of incoming calls, chats, and emails, there’s always the risk of things...

In today’s contact centers, agent copilots are revolutionizing efficiency and customer experience. Kelly Koelliker, VP of Content...

Artificial intelligence is reshaping how businesses handle information—allowing us to process vast streams of unstructured data in...

Whether you see it as “cutting call times in half” or “doubling agent capacity,” the ability to shave 50% off your call handle time is a...

CX is a critical business strategy that directly impacts revenue, customer retention, and brand loyalty. 80% of customers say experience...

Love it or hate it – you just CAN’T ignore AI anymore. Its transformative power is being felt among businesses across industries...

Any call center’s performance is only as good as the performance of its weakest agent. That’s why organizations are working hard to bring...

Failing to meet regulatory requirements, industry standards, or internal processes can lead to poor customer experience (CX), negative...

Chatbots are reshaping the way businesses interact with their customers, setting new standards for customer experience. Offering...

Welcome to our exploration of the future of contact centers, guided by the groundbreaking insights from the Kore.ai Agent Experience...

Ever wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29...

2024 is the year of AI, and NICE is leading the way with new capabilities using its purpose-built AI, Enlighten. Last week, NICE...

Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new...

Customer service and customer experience transformation will be supercharged via social media going forward. In a survey of 1500...