The Evolving Landscape of Software as a Medical Device (SaMD): Bridging Innovation and Regulation
Software as a Medical Device (SaMD) represents a groundbreaking convergence of technology and medicine. It refers to software...
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Future-Proofing Your Business with Hyperautomation
Robotic process automation (RPA) is a well-established means of automating repetitive business processes implemented in software. It’s...
Cloud Migration Done, Now What? Unlocking the True Value of Data Through Data Mining
In recent years, organizations have strategically embraced cloud migration to attain agility and scalability. The cloud's innovation has...
KYC Automation: Meet Compliance Head-On with IA
Meet KYC Compliance Head-On With complex regulatory regimes, rising security and fraud threats, and large volumes of data getting more...
How Front Office Automation Improves Customer Relationships
First impressions matter. Within the first few seconds that your customer interacts with your business, they form a lasting impression....
5 Steps to Automating the Customer Claims Experience
Create Better Customer Claims Experiences Claims handlers face the challenging task of delivering excellent customer experiences to...
The next-generation contact center: 5 ingredients for success
Build your next-gen contact center for today and tomorrow, build stronger customer relationships, and empower agents with generative AI...
Are you ready for a call center upgrade?
Find out if your call center is ready for a revamp with our call center upgrade checklist. Calling to you from the mountain of content...
Zoom Contact Center: A future-ready contact center solution for companies big and small
Whether your call center is a team of 5 or 10,000+, there are two simple common goals: happy customers and happy agents. But achieving...
Electric Utility Industry: Maximising Growth Potential Through Customer Insights
The global power generation market was valued at USD 1.8 trillion in 2022 and is projected to reach around USD 3.9 trillion by 2032, with...
Top Factors of Customer Experience: Traditional Banks vs Neobanks
The global open banking growth rate is expected to reach $19.14 billion in 2022 and is projected to grow to $48.13 billion in 2026 at a...
Sportswear Industry: How Brands Can Leverage Customer Insights for Growth
The global sportswear market was valued at USD 182.01 billion in 2022 and is expected to grow significantly, reaching $193.89 billion in...
Data-Driven Customer Experience Insights From the QSR Industry
The global QSR Market reached $232.3 billion in 2021 and is projected to grow to $308 billion from 2022 - 2027 with a CAGR of 4.9%....
Customer Experience Insights: Baggage Nightmares of Middle East Airline Passengers
Clootrack conducted a detailed study analyzing 8,154 passenger reviews from January 2022 to January 2023. The study focused on Middle...
Middle East Airlines: A Comprehensive Analysis of Customer Concerns
In an increasingly competitive airline industry, providing an exceptional passenger experience has become a crucial differentiating...
4 AI & CX Myths We Debunked in 2023
2023 was a busy year for artificial intelligence and customer experience. Generative AI went mainstream and dominated the headlines for...
Activating the Agent of the Future in an AI-Powered Contact Center
As the world rapidly evolves, the contact center is no exception. We find ourselves at the crossroads of two powerful forces: the rise of...
Calabrio WFM: Because Your Agents Deserve the Best—Wherever They Are
A handy guide to perfecting your workforce scheduling with technology that enables agent flexibility and autonomy. At long last, employee...
The Great AI Paradox for Contact Center Agents
Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact center will need more—not fewer—agents as revealed...
Want AI in Your Contact Center? First You Need the Cloud.
Gartner says generative artificial intelligence (AI) is one of the top three technologies that will transform customer service and...
Strategies for Elevating Contact Center Quality Management
Contact center leaders know that their quality management (QM) programs are critical to customer experience (CX) and driving a connection...
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