1:1 Personalization: How to create omnichannel experiences at scale
Learn what 1:1 personalization is, why it's important, and how to use robust data collection and analysis to deliver a personalized...
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9 signs your marketing team is broken
Marketing alignment, often known as integrated marketing, isn’t guaranteed just because you have that monthly department meeting or All...
Content & Beyond 2024: The 7 key takeaways for marketers everywhere
Whether you were intently watching all the talks at Content & Beyond this year, missed a couple of them, or missed the event completely,...
The Impact of Agent Experience on Your Customers
Businesses frequently focus their efforts and budgets on improving the customer experience. With predictions from global researchers like...
How Generative AI is Reshaping Global Industries
In the not-so-distant past, the term "Artificial Intelligence" often conjured images of futuristic robots and computer systems capable of...
Top 5 Reasons Agents Prefer Tech Over Pay
Welcome to our exploration of the future of contact centers, guided by the groundbreaking insights from the Kore.ai Agent Experience...
Decoding the Dynamics of CX: Trends Shaping 2024 and Beyond!
As 2024 unfolds, we stand on the cusp of a groundbreaking human-machine partnership. In this unfolding, we are witnessing an era where...
Global technology leader Sprinklr officially launches Middle East-based growth hub
New LEED-certified hub at Dubai Internet City to support expansion of Sprinklr’s AI-driven Unified-CXM platform Sprinklr to target Middle...
Sprinklr Announces Local Data Hosting Solution in the Kingdom of Saudi Arabia with Google Cloud
NEW YORK -- March 11, 2024 -- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern...
Empowering customer experience agents for success
I believe that a key ingredient to exceptional customer experiences lies in the empowerment of our customer experience agents. When we...
Empowerment breeds excellence - This rings especially true in the realm of customer service
In a customer-centric world, the key to an unforgettable service experience lies in the hands of your workforce. Empowering them...
2024: Time to leap into innovation, embrace AI's dragon's breath and take customer experience to new heights
Ever wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29...
A quick reference guide to measuring customer experience
The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX...
NICE Enlighten Copilot: The next generation AI-driven intelligence to the entire CX workforce is here
2024 is the year of AI, and NICE is leading the way with new capabilities using its purpose-built AI, Enlighten. Last week, NICE...
Supercharging Customer Experience: The Omni-Channel GenAI Revolution
Learn about the transformative impact of GenAI in email, voice, and chat automation for customer service executives. In today's...
Upgrade Your Genesys Contact Center With Enterprise Bot’s GenAI Automation
Explore the benefits of enhancing your Genesys setup with advanced AI-powered features for omni-channel automation, agent assist, and...
Enterprise Bot's RAG-driven framework is revolutionizing GenAI by overcoming LLM limitations for enterprises.
The integration of Large Language Models (LLMs) like OpenAI's ChatGPT and Anthropic's Claude in business applications has demonstrated...
Revolution in the Pipeline - Part 1: Disruptive Technologies in Oil and Gas Industry
Companies increasingly adopt innovative solutions to enhance operations as the oil and gas sector evolves. According to global technology...
AI in Workforce Engagement Management (WEM): Five steps to success
Industry expert Juanita Coley shares her practical tips for implementing AI to empower agents and please customers. As head of global CX...
What is MultiCaaS and why is it the contact center of the future?
We explore the world of MultiCaaS and why it's a contact center trend that's shaping the future of the industry. As a contact center or...
Insurance 2024: Three AI Applications to Address Market Uncertainties
2023 was a challenging year for the global economy: a prolonged recession, unforeseen catastrophe, and rising political tensions. Moving...
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