3 ways changing customer behaviour is bringing growth opportunities
Before the unexpected turn of global events, customer behaviour was already constantly changing Now it is changing faster and becoming...
top of page
Why brand engagement via a multi-channel approach is important
Young people look for brands that align with their personal values, and 71% of millennials and Gen Z cite the sustainability and...
CX solutions for the next decade - AI to be a core competition differentiator for most industries
Already though, we can see the first incarnations of AI-powered CX innovations making their way into the ME market, from major banks...
Maybe you are already “doing” CX
Surveys have been around for a long time. But if an organization simply surveys its Customers and calls it a day, it’s not really doing...
Executive escalations - missed opportunities or life-savers?
Just as it’s a risk of us missing opportunities for more fundamental organization-wide improvements, executive escalations often also...
For CX, Where is not as important as What and Why
CX is good to have anywhere, but it’s even better to have it everywhere. If, in your division (whichever it is), you’ve seen the...
Driving a culture of innovation in a VUCA world
We are living in a VUCA world where the success or resilience of the organization depends on the preparedness and ability of their...
Say yes, even if it scares you to undertake a monumental task
If you can have patience, humility, some degree of fearlessness but also some degree of fear (both very helpful), present yourself to...
Own your stuff, it helps you identify the next course of action
As counter-intuitive as it seems, failures most certainly lead to the next version of ourselves that is stronger, smarter, intuitively...
Because it's important... thank you!
I sit here trapped in my COVID cave more connected to people and things and yet more isolated and alone than ever. I imagine a lot of...
Perspectives are important...Keep Sharing
The way people operate businesses are so unique that even if they've worked in the same industry as one another for dozens of years that...
The myth of the perfect leader
Don't put your leader on a pedestal, instead put them in a place of high expectations with enough space for imperfection. Expect strong,...
bottom of page