Family Businesses and the Strategic Imperative of IPO Readiness
Family is the core of Arab society. It is no coincidence then that family businesses are the backbone of its economies. In fact, most...
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AI in Workforce Engagement Management (WEM): Five steps to success
Industry expert Juanita Coley shares her practical tips for implementing AI to empower agents and please customers. As head of global CX...
ME Digital Group – The Story
These are the lands of opportunity, and on such surprisingly fertile sand many a business empire has grown. There is a feeling of...
So long scheduling nightmares: Meet your new contact center WFM solution
What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact...
How do you overcome organisational inertia and deliver great CX to maintain category leadership?
We have been hit by monumental organisational changes in these last few months as customer needs and expectations have shifted...
Brand health playbook and metrics
Benchmarking and measuring customer interactions against defined customer experience standards is imperative to ensure the brand health...
Why brand health is an extremely important metrics of your CX program?
In order to be a category leader, maintaining strong brand health is vital, thus establishing a gold standard that measures and tracks...
Choosing the right strategic partners – A VoC case study
Depending on your organisation’s data and automation roadmap, choosing the right technology partner is extremely important as it will...
How to set your CX goals and implement them successfully
From the start of your CX journey, the brand will need to articulate the business goals and focus on identifying what to achieve in the...
Customer Experience Strategy Playbook for 2022
As we enter 2022 the spotlight is on the value of customer care, which ultimately raises the importance of customer journeys and...
How to boost customer engagement with conversational AI
Engage with your customers anytime, anywhere, across channels and in multiple languages, with complete journey control and campaign...
Sell more with conversational commerce - 25% annual revenue increase
Conversational commerce helps engage your customers wherever they are. Through conversational virtual assistants, across text and voice,...
Speero, Saudi's largest marketplace for automotive aftersales, increases its revenue by 25%
About Speero Founded in 2017, Speero is a Riyadh-based auto parts marketplace that allows users to buy new and used automotive spare...
Cashify, an online marketplace for pre-owned gadgets, drives 359% uplift in revenue using WebEngage
Quick facts 359% Uplift in overall revenue generated 250% Boost in sell queries created on Day 1 of installing the app 52% Uplift in new...
FirstCry, Asia's largest baby & kids online store, boosts its repeat purchases by 400%
Quick Facts 120%Uplift in the number of orders placed by abandoners 99.21%Uplift in revenue generated through cross-sell campaigns...
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