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CX Live Insights

Milestone Moment: Meiro secures strategic $3M pre-series A funding to drive global growth

Meiro has successfully secured US$3 million in an over-subscribed pre-Series A round, led by Southeast Asian VC firm Wavemaker Partners,...

What Even is Artificial Intelligence? Simplifying AI for Customer and Employee Experience Pros

Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what AI is —...

2024 Customer Experience Management Systems Trends: What’s In and What’s Out

Does your CX platform have what it takes to drive results for your brand? Our experts weigh in on what’s in and what’s out for customer...

60% of companies to prioritise CX investments in 2024

Key insights from Customer Experience Live Show UK 2023. London, UK – 27 September, 2023 – In a bid to enable organisations across the...

SaaS for Gulf Business

As Chief Transformation Officer for ME Digital Group, Prashanth Raghuraman, is spear-heading both internal development and the onboarding...

Cobone CX and Saudi Arabia’s Digital Economy

Cobone has operated in the value experience digital sector since 2010 when it was launched in both Saudi Arabia and the United Arab...

Consumer-centricity and Cobone

This year Cobone celebrates 13 years of bringing the best value offers to our consumers across Saudi Arabia and the United Arab Emirates....

ME Digital Group – The Story

These are the lands of opportunity, and on such surprisingly fertile sand many a business empire has grown. There is a feeling of...

Key Stages in Cloud Contact Center Migration

Cloud contact center migration can be a complex and challenging journey. Businesses that choose to follow this path can gain many...

AI for customer service: how to improve CX beyond chatbots

Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...

So long scheduling nightmares: Meet your new contact center WFM solution

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact...

Taking Flight with Chatbots

Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...

Testing for Superior CX with Cyara

Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...

Creating a customer experience maturity model: measuring CX progress

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...

Zoom on Zoom: How we’re reinventing customer experience from the inside out

With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...

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