Leveraging Voice of the Customer Data to Create Seamless CX
As consumers, we’re enveloped by new technology that creates a dizzying array of multiple new digital touchpoints that go far beyond...
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Voice of the Customer: Creating a Connected Customer Experience
Born Digital, Episode 6 Recap The race toward digital transformation is on, with investments in these efforts expected to reach $3.4...
How Zoom Optimized Its Digital Experience During Explosive, 10x Growth
Imagine what it’s like to go from a few million weekly visitors to hundreds of millions of weekly visitors in a matter of weeks. Think of...
How Generative AI is Reshaping Global Industries
In the not-so-distant past, the term "Artificial Intelligence" often conjured images of futuristic robots and computer systems capable of...
Top 5 Reasons Agents Prefer Tech Over Pay
Welcome to our exploration of the future of contact centers, guided by the groundbreaking insights from the Kore.ai Agent Experience...
Global technology leader Sprinklr officially launches Middle East-based growth hub
New LEED-certified hub at Dubai Internet City to support expansion of Sprinklr’s AI-driven Unified-CXM platform Sprinklr to target Middle...
Sprinklr Announces Local Data Hosting Solution in the Kingdom of Saudi Arabia with Google Cloud
NEW YORK -- March 11, 2024 -- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern...
2024: Time to leap into innovation, embrace AI's dragon's breath and take customer experience to new heights
Ever wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29...
NICE Enlighten Copilot: The next generation AI-driven intelligence to the entire CX workforce is here
2024 is the year of AI, and NICE is leading the way with new capabilities using its purpose-built AI, Enlighten. Last week, NICE...
Supercharging Customer Experience: The Omni-Channel GenAI Revolution
Learn about the transformative impact of GenAI in email, voice, and chat automation for customer service executives. In today's...
Upgrade Your Genesys Contact Center With Enterprise Bot’s GenAI Automation
Explore the benefits of enhancing your Genesys setup with advanced AI-powered features for omni-channel automation, agent assist, and...
Enterprise Bot's RAG-driven framework is revolutionizing GenAI by overcoming LLM limitations for enterprises.
The integration of Large Language Models (LLMs) like OpenAI's ChatGPT and Anthropic's Claude in business applications has demonstrated...
Revolution in the Pipeline - Part 1: Disruptive Technologies in Oil and Gas Industry
Companies increasingly adopt innovative solutions to enhance operations as the oil and gas sector evolves. According to global technology...
AI in Workforce Engagement Management (WEM): Five steps to success
Industry expert Juanita Coley shares her practical tips for implementing AI to empower agents and please customers. As head of global CX...
What is MultiCaaS and why is it the contact center of the future?
We explore the world of MultiCaaS and why it's a contact center trend that's shaping the future of the industry. As a contact center or...
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