#CXLive

Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact...

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction...

Based on the 2022 Annual LexisNexis Risk Solutions Study, fraud costs across U.S. and Canadian financial firms have risen by 22.4%...

Unprecedented amounts of customer data are constantly making their way into your business's data portals, be it your customer...

A revolutionary AI-powered engine that helps business leaders identify real-time drivers of brand desire to directly impact commercial...

Business leaders are well acquainted with RPA and are aware of the several benefits that automation could bring. From cutting down costs...

Since the pandemic, IT help desks have been overwhelmed with requests for assistance. Conversational artificial intelligence (AI) and...

Getting started with digital transformation is one task and ensuring that this process is a success is another. Below are a few tips that...

Delivering an exemplary customer experience is a huge benefit for all businesses The better experiences customers obtain, the more...

Brands are leveraging cutting-edge technology to deliver an exemplary customer experience (CX) at every customer touchpoint to be ahead...

As the Middle East customer expectations evolve, CX and digital systems need to be ready to deliver instant expectations, zero physical...

According to a survey Customer Experience Live conducted in April 2021, the most popular AI applications that require structured data includ

Organisations have been investing heavily in omnichannel redesign to enhance their CX and sales. In the CX Live 2021 survey, 58% of companie

Building a data-driven culture is a meticulous task, one that is well rewarded over time. Organisations must attach goals and milestones...