Contact Centre trends to help you become a CX powerhouse
With the advent of the increasingly digitised world, CCaaS is gaining in popularity. As organisations deal with customers with...
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Telefonica automated technical support using dynamic process guidance software
"One of the main benefits of Uniphore is that it has transformed a technical diagnostic procedure into something that can be handled...
eCommerce customer service using intelligent virtual agents
"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...
Digital customer care: the new normal in 2022
Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging...
How to Use AI to Create an Out-of-This-World Customer Connection
Contact center leaders looking to improve the customer experience need to consider how to bring AI into their operations if they aren't...
Workforce Wellbeing Recovery Toolkit
Practical strategies & resources to turn workforce wellbeing into your competitive advantage. We are in the New Now. BUILDING DECISIVE...
Embracing double-edged customer expectations
Navigating the complexities of rising demands + digital-first customer experiences. THE DIGITAL-FIRST EXPERIENCE IS NOW THE DEFAULT The...
Leveraging ITSM automation to improve employee efficiency
Enhance the efficacy of your organisational processes with AI-workers that possess the unique capability of self-healing and...
Maybe you are already “doing” CX
Surveys have been around for a long time. But if an organization simply surveys its Customers and calls it a day, it’s not really doing...
Executive escalations - missed opportunities or life-savers?
Just as it’s a risk of us missing opportunities for more fundamental organization-wide improvements, executive escalations often also...
Cloud-based contact centers should be a priority for businesses post-Covid-19
Organizations are facing challenges in adapting to new technologies, new ways of working, with increasing customer demands. By leveraging...
Think like a human and stop ignoring true customer service
Every truly successful business that wants to spend less time doing battle with client attrition really needs to start with the customer...
Top 3 Contact Centre Tech Trends for 2021
CCaaS enables you to leverage digital deflection—virtual agents, web experience, and self-service channels—thereby reducing toll-free...
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