Creating a customer experience maturity model: measuring CX progress
Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...
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Zoom on Zoom: How we’re reinventing customer experience from the inside out
With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...
Steps To Leverage The Power of AI: Revolutionising CX Personalisation
In this age of rapid digital embracement, brands are expected to deliver a high level of personalisation to their customers. Businesses...
7 Mistakes To Avoid When Mapping Customer Journeys
According to the CX Live Intelligence Report 2023, a staggering 35% of the surveyed companies in the Middle East are re-evaluating their...
Best Practices for Managing Customer Complaints in Call Centers
Call centers are the front line of customer service for many companies, and they play a crucial role in maintaining customer satisfaction...
The role of artificial intelligence in improving call center customer experience
Artificial intelligence (AI) has been revolutionizing the way businesses operate, and call centers are no exception. AI-powered...
6 Ways call routing will improve customer service
Call routing is a necessary feature for any organization that receives incoming calls daily, as it directs calls to the relevant entity...
Call Center BPO: Definition and advantages by ZIWO
Business process outsourcing (BPO) refers to the practice of outsourcing certain business functions related to customer communication and...
How CCaaS Will Reduce Your Call Center Costs?
Call centers are often referred to as cost centers due to the high expenses associated with every customer interaction, whether it’s...
All Things Experience Newsletter: Edition 1 by Medallia
Before we dive in, let’s give an idea of what you should expect from this newsletter when it hits your inbox. All Things Experience is...
British Council from High Social Media Response Times to High Sales Growth in 11 months by RAYA CX
RAYA CX is putting a spotlight on its successful CX journey with the British Council in the MENA region through our case study. RCX has...
2023 Customer Experience Predictions: What CX Leaders Need to Know
From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer...
Seven reasons brands should be unifying CRM contact centers
Using a CCaaS platform that integrates with your CRM system offers seven significant benefits for your brand, let’s review them. 1. Data...
10 ways AI ensures your contact center delivers gold standard customer service
We are now more linked to the rest of the world than ever thanks to smartphone technology. We can communicate with someone on the other...
Reimagining your call center services by embracing CRM contact center solutions
Your contact center can offer support through a variety of channels yet the goal of the service provision remains customer happiness....
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