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8 unmistakable benefits of live commerce for you and your customers

Customer Experience Live

8 unmistakable benefits of live commerce for you and your customers

As we emerge from the volatility of the pandemic, one thing remains in the world of retail: customers are searching for a memorable...

Live shopping statistics brands can't ignore

Customer Experience Live

Live shopping statistics brands can't ignore

Retailers today face a dilemma: their Ecommerce sites have high online traffic, but low conversion rates. Brick-and-mortar stores face...

Mastering business spend – how businesses see virtual cards as an essential tool

Customer Experience Live

Mastering business spend – how businesses see virtual cards as an essential tool

In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...

Why a Mass Texting Service is Necessary for Your Business

Customer Experience Live

Why a Mass Texting Service is Necessary for Your Business

Currently, mass texting is one of the most popular techniques for brand promotion, and if you aren't utilizing this high-engagement...

7 ways to enhance the product experience

Customer Experience Live

7 ways to enhance the product experience

Now that we have ascertained the importance of product experience, it is time to discover how to enhance product experience for your...

Customer Experience Live

Product Experience Guide

Product Experience is increasingly becoming the lever organisations deploy to gain critical competitive advantage, enhance client...

15 Reasons Why AI-powered Chatbots are Your Best Bet

Customer Experience Live

15 Reasons Why AI-powered Chatbots are Your Best Bet

Artificial Intelligence has long been thought of as a means to create entities that can mimic human intelligence. And although the...

A Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer Satisfaction

Customer Experience Live

A Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer Satisfaction

WhatsApp is right at the top of the planet's most extensively used messaging applications. It serves as an avenue for businesses to...

Customer Experience Live

30 AI Chatbot Statistics for 2022

AI has paved the way for brands to revolutionize their customer experience. From resolving queries to processing transactions, AI...

Customer Experience Live

Customer Loyalty – what no one is talking about

Did you know 65% of a brand’s business comes from existing customers? This means customer retention and customer loyalty play a major...

9 reasons to use a chatbot for your business

Customer Experience Live

9 reasons to use a chatbot for your business

A recent study found that brands were able to increase their sales by 67% with the help of a chatbot. Marketers want to dig deep into...

7 can’t-miss social customer service stats for 2022

Customer Experience Live

7 can’t-miss social customer service stats for 2022

Now that the holidays are over and we’ve welcomed a new year, it’s time to crack on with work. To get you all set for the new year, we’ve...

DX Metrics: Drive business impact by humanizing the digital experience

Customer Experience Live

DX Metrics: Drive business impact by humanizing the digital experience

As businesses look to differentiate themselves, the digital experience is a key battleground where loyalty is won and lost. So it’s...

Customer Experience Live

Global consumer trends in 2022

Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% of their revenue. It’s time to...

Top 3 unmissable customer experience books for 2022

Customer Experience Live

Top 3 unmissable customer experience books for 2022

Our 2022 Global Consumer Experience Trends report revealed that consumers are more disenfranchised with customer experience than ever -...

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