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CX Live Dialogue with Ellie Dubbs, Sr. Solutions Architect, Voice of Customer, Concentrix
Bridging the action gap: Elevating ROI in Voice of Customer programs
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What piece of advice would you give an organisation that’s been historically unable to prove the value of their VOC programme?
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If a brand lacks a culture of customer-centricity, what steps can be taken to create one?
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What outcomes can a client expect as a result of this focus?
CX Live Dialogue with Pedro Andrade, Vice President of AI, Talkdesk
Balancing innovation and customer needs: AI best practices for contact centres
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Many organisations are now leveraging predictive analytics to foresee and fulfil customer needs. Could you share best practices have emerged from these implementations?
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As technology continues to evolve, how can organisations strike a balance between adopting cutting-edge tech innovations and maintaining a consistent brand voice?
CX Live Dialogue with Kevin Li, VP Product, Optimizely
Transforming CX with seamless digital experience, predictive analytics, and AI
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How can companies integrate diverse data sources and systems to create a unified and seamless digital experience that enhances customer satisfaction and loyalty?
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What are the latest advancements in predictive analytics that can be leveraged to create hyper-personalised digital experiences, and how can companies balance personalisation with privacy concerns?
CX Live Dialogue with Paul Peet, Business Design Director, manifesto
Crafting eco-conscious digital solutions: Balancing strategy and environmental impact
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How are, or should, organisations you work with be approaching adopting and using AI?
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How does the increase in the use of AI affect how organisations measure their environmental impact, keeping in mind the 2030 climate targets.
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What is the broader impact of digital on the environment? And how can we measure and track that?
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