The region's largest

CPD Certified

13-14 May
JW Marriott Hotel Dubai Marina

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Contact Centre Show 2025

AI & Automation |

Operational Excellence |

Experience Amplification |

CCaaS I

Unified Communications |

Re-imagining the future of customer contact through expeditious, omnichannel and personalised service

Your business opportunity

Are you ready to capitalise on AI, Unified Communications, BPM re-engineering, process mining and cognitive solutions to be a hyper-automated organisation?

About the show

As customer expectations evolve, enterprise automations need to be ready to deliver instant expectations, zero physical currency, and operate under high pressure.

The Contact Centre Show brings a well-curated agenda that tackles present challenges and brings together the largest gathering of technology executives responsible for unified communications and automation in the region.

Who attends Contact Centre Show Middle East?

82%

Decision makers and budget holders

Delivering Meaningful Impact

Meet, network and benchmark with top minds from contact centre, BPM, automation and digital transformation.

Solutions Showcase

Innovative experience

solutions

Leading-edge experience solutions

Contact Centre Show Middle East 2025 in numbers

An ROI driven show that will enable you to walk out with clear direction on closing business.

In-depth and insightful coverage of issues

50+
C-Level Sessions

15+
Networking Hours

Breakout sessions and networking

20+
Hours of Learning

Learn, and strategise with the best in the industry

Regional
top level decision makers

Benchmark with industry counterparts in an interactive event

Enquire to sponsor

Enquire to attend

Why Sponsor the Contact Centre Show?

An ROI driven show that will enable you to walk out with clear direction on closing business.

What to expect in 2025?

Interactive Agenda and Discussions – Ensuring you get answers to challenges that keep you awake at night
Fireside Chats
Breakout sessions
Leaders Connects
Benchmarking and Evaluation opportunities

Enquire to sponsor

Enquire to attend

Top-End Peer Networking

Cut out the fluff and return to work armed with detailed plans and implementation strategies.

Hard Hitting Keynotes

How do you make the choice of being a disruptor or innovator?

Deepdives on automation, AI, ML, Chatbots

How do you embrace automation & evolving business models.

Strategy benchmark

Why hyper-automation and hyper personalisation are key to achieving ROI?

Leaders Connects

Hear how contact center efficiencies can be introduced via automation.

Contact Centre Show helps you explore, and leverage the best unified communications, cloudification and automation strategies and solutions for your business.

Why our community rates us #1

Attendee feedback from past events

Contact Centre Show helps you explore, and leverage the best unified communications and automation strategies and solutions for your business.

Engagement was perfect

Surrounded by the best minds in the industry, learning and growing together.

Senior Executive, ADNOC

Amazing opportunity

An exciting & enriching experience where I met Operational Experts/ Technology Consultants/ Thought leaders. This is my third year in succession that I have been attending this event, I see every year the bar being raised.

Senior Executive, Medcare